Policies & Guidelines
Thank you for considering the Seneca Allegany Resort & Casino for your upcoming event.
In order to help us serve you as effectively as possible, please take a moment to review the following policies and guidelines.
The place for energy, action and excitement, with over 30,000 square feet of meeting and event space, Seneca Allegany Resort & Casino is a perfect location for banquets, tradeshows, conventions and meetings. The Seneca Allegany Events Center boasts one of the area’s largest spaces, with a 2,500 person capacity for meetings and 1,000 person capacity for meals. Our meeting space, featuring state-of-the-art audio visual equipment, creates the opportunity for numerous configurations to meet your special set-up requirements.
Advertising & Signage
The Seneca Allegany Resort & Casino Catering and Banquet department will post your events accordingly unless otherwise instructed. Other signs and banners may not be posted in public areas without authorization from your event coordinator. All signs must be professionally created. No signage will be allowed on guest room floors or in the elevators. Items may not be attached to walls, windows or ceilings with tape, adhesive, nails or staples.
The management of Seneca Allegany Resort & Casino reserves the right to review and approve all advertising and/or promotional material for any and all events being held on premises.
Audio Visual Equipment
Seneca Allegany Resort & Casino offers on-site audio visual (AV) services. Most of your audio visual needs can be met by renting from our extensive inventory. A separate cost sheet will be provided at your request. If the audio visual equipment is not available in the Seneca Allegany Resort & Casino inventory, all charges to rent or purchase the needed equipment will be added at your expense. In the event that you request an outside vendor for AV services they must be on our approved vendor list. We do respectfully ask that our AV Services department be given the opportunity to bid on all services required prior to approval of any outside vendor.
Deposits, Final Payments & Cancellation
A timeline of deposits will be established for individual events. Minimum deposit is $1000 unless otherwise agreed to in your contract.
Final payment is required three business days prior to your event with the guaranteed number of attendees. Final payments are accepted in cash, credit card, travelers check, money order, certified bank draft or player’s comp points.
- Company Check must be presented 10 business days prior to the event for processing.
- Personal Checks are not accepted for final payments.
- Direct Billing privileges can be established based upon completion and approval of our Direct Bill Application. All applications must be submitted 90 days prior to event.
Payment with Players Comp Points:
- Comp points can be used as tender as long as the patrons point balance does not become negative as a result of the charge.
- If a patron desires to use comp points, tender for the entire expected charge is to occur prior to the event. Excluding any incidental charges that arise during the event.
- All comp tenders must be signed by the patron.
- Comp points may not be used to pay gratuities or service charges
A cancellation fee based on a sliding scale will be indicated in your contract. This fee is determined by the minimum revenue requirement and timeline of the cancellation notice. All cancellations must be received in writing.
Food & Beverage
The Seneca Allegany Resort & Casino is licensed to serve food and beverages, therefore all food & beverage must be provided by the Seneca Allegany Resort & Casino. No food or beverage will be permitted to be brought into or removed from the venue by the patron, patrons’ guests or invitees. Any items delivered will be refused. Exceptions will be made for Wedding Cakes, Wedding Cookies or Birthday Cakes provided by one of our approved vendors.
Our banquet menus are designed to offer a wide range of cuisines and flavors. Our World Class Culinary Team would be happy to customize any menu to your event based on your dietary needs, alternate requirements, or budget.
Preliminary menus are requested 30 days prior to your event. All menus are required no later than two weeks prior to your event.
Alcoholic beverages will be served only to persons 21 years of age or older. All guests should be prepared to show proper identification. Seneca Allegany Resort & Casino reserves the right to refuse service of alcohol to any person attending the event.
An estimated number of guests is required ten business days prior to event; a final guarantee is due by 2 PM, 72 business hours in advance. The guaranteed number, or actual, which ever is higher will be the amount for which you are charged; even if fewer guests attend. Should no final count be given, the previous number expected will be considered as final guarantee.
The Seneca Allegany Resort & Casino will provide seating and food 3% above the guaranteed count. An increase in guaranteed attendance will be accepted up to 24 hours prior to the event start time. Additional guests served will be added to the final bill and payment will be collected following the event. Upon the completion of all events a banquet check or summary will be presented for signing.
Chef Attendant Fee is $100 per Chef for carving and specialty stations. One Chef per 100 guests is required.
Bar Set-Up Fee is $100 per Bartender for cash or consumption bars. One bartender per 75 guests is required.
Groups that do not meet the minimum attendance requirements will be billed an additional $50 service charge.
Request for additional service staff above our standard of 1 server per 20 guests for a sit down/plated meal or 1 server per 30 guests for buffet or stationed events will be billed at $125 per additional staff member between the contracted minimum and actual revenue derived will be billed at the conclusion of your event(s).
Security & Liability
The Seneca Allegany Resort & Casino does not or will not assume responsibility for damages to, or loss of, any merchandise or articles left on the premises prior to or after an event. If valuable items must be left in any banquet area, it is recommended that security be retained at the group’s expense. Seneca Allegany Resort & Casino reserves the right to inspect and control all private functions. Liability for damages to the premises will be charged to the responsible party for the function at the actual repair or replacement price.
Shipping & Receiving
Costs for handling & storage of items shipped to and from Seneca Allegany Resort & Casino are based on specific requirements.
Include business/event name, on-site event contact name and service managers’ name on all shipments.
Seneca Allegany Resort & Casino
777 Seneca Allegany Boulevard
Salamanca, NY 14779
Shipments are requested no earlier than 72 hours prior to the event, unless previous arrangements have been made.
Any charges incurred, such as shipping or freight as a result of materials, literature or equipment being shipped to Seneca Allegany Resort & Casino remains the sole responsibility of the company/person holding the event.
Vendor Tables & Exhibit Booths
- Vendor Tables, skirting, and minimal pipe and drape are available. Vendor Tables may require an additional cost, based on the number required.
- Tabletop Exhibits – 6′ or 8′ table, with linen and skirt, two chairs and a wastebasket $25.00
- 8′ x 8′ Booth, same as above with draped back and sides $50.00
- 8′ x 10′ Booth, same as above with draped back and sides $60.00
- 10′ x 10′ Booth, same as above with draped back and sides $75.00
- Electrical Hook-Ups, additional fee of $50.00 per booth