FAQs

GENERAL FAQs

Valet parking is always complimentary at Seneca Allegany Resort & Casino. There is also complimentary self-parking in our spacious parking lot.

While you are gaming at Seneca Allegany Resort & Casino, all beverages are available at no cost to you. You may also purchase drinks inside Thunder Mountain Buffet, at the Fire Lounge and at our bar on the Casino floor.

No. Anyone 18 years of age and older can apply to work for us. For more information on current positions available, see our Careers section.

Canadian currency can be exchanged for U.S. currency at any of our cashier windows at very favorable rates.

A Social Club by Seneca Card is the first step in establishing the kind of personal relationship that you’d expect from Seneca Casinos. As a valued Social Club by Seneca member you are eligible to request a statement of your winnings or losses. Click here for more details.

Check-in begins at 4 PM; check out is at 11 AM. If you would like to request an early check-in time, please let us know as soon as possible.

SOCIAL CLUB BY SENECA FAQs

By signing up at the Social Club at one of our three properties! You will enter into the club at the Member level. Being a Social Club Cardholder automatically enters you into promotions while you play at any Seneca Resort & Casino property. You will earn rewards while you play like Player Points redeemable for dining, shopping, tickets and hotel stays! Social Club Cardholders can qualify for even more exclusive offers and complimentary benefits.

Member, Player, Pro and Advantage.

Earn 150 Tier Credits within the 12-month qualifying period to step into increased benefits, including discounts on food and retail, and Player Point redemption for Slot Play. Social Club Cardholders will also be recognized with exclusive promotional days for point multipliers and more!

Earn 750 Tier Credits within the 12-month qualifying period to begin experiencing what complimentary really means! From top tier event invitations to golfing and cruises, Pro Cardholders have truly taken a step into distinction.

Earn 2,000 Tier Credits within the 12-month qualifying period to attain the most exclusive level of Social Club by Seneca membership. Advantage Cardholders will enjoy the biggest multipliers and discounts, as well as 1 to 1 Player Point redemption for Slot Play. A Casino host is waiting to personalize your Seneca Resorts & Casinos getaway and show you what complimentary really means.

Social Club Cardholders will earn Tier Credits & Player Points as they play their favorite games. Each point earned at the slot machine or table game will add 1 Tier Credit AND 1 Player Point to your account.

Player Points can be redeemed much like Comp Dollars at any point-of-sale location or at any slot machine for Slot Play. The amount you can redeem may be based on your card tier.

Social Club by Seneca tiers can convert player points for slot play at the following rates:

ADVANTAGE: 1 Player Point can be exchanged for $1 Slot Play, with a daily cap of $2,500.

PRO: 1.5 Player Points can be exchanged for $1 Slot Play, with a daily cap of $1,000.

PLAYER: 1.75 Player Points can be exchanged for $1 Slot Play, with a daily cap of $500.

Player points can be exchanged for Slot Play right at the game.

Tier Credits are earned while playing any game using your Social Club by Seneca Card. Credits can be earned over a 12-month period, and will determine your Social Club membership status. Once you earn enough Tier Credits, you will be automatically upgraded to the next level. The more points you earn, the higher the status you will achieve. You will earn 1 tier credit for every Player Point earned. The Social Club by Seneca will also award Cardholders with Daily Tier Credit Bonuses.

Points must be earned between 6:00 AM through 5:59 AM the following calendar day. Bonus tier credits are awarded automatically at the end of the gaming day.

Earn 20 credits and receive 20 total bonus credits awarded.

Earn 30 credits and receive 60 total bonus credits awarded.

Earn 50 credits and receive 150 total bonus credits awarded.

Earn 75 credits and receive 300 total bonus credits awarded.

Once you have earned the required number of Tier Credits, your account will upgrade automatically. If you reach the next tier threshold because of your Tier Credit Bonuses, the upgrade will occur on your next visit. Play at least 1 point to activate the upgrade.

By reaching the required Tier Credit thresholds, you will be upgraded for the remainder of that tier period and then continue to enjoy your status until the end of the following period.

GAMING FAQs

This state-of-the-art technology allows you to carry around your “winnings” without the inconvenience of a big, heavy cup. You can either insert the ticket into another slot machine for additional play, or cash it in at any of our designated Ticket Redemption Machines throughout the gaming floor. You are also welcome to use the cashier windows for personal service. Guests should note that inside the Casino this ticket is the equivalent of cash and cannot be replaced if lost. Please note that tickets expire after 180 days.

Seneca Allegany Resort & Casino features state-of-the-art machine dominations as high as $100.

Seneca Allegany Resort & Casino features your favorite table games including Blackjack, Craps, Roulette, Caribbean Stud Poker, 3-card Poker, Mississippi Stud Poker, Blackjack Switch, Blackjack Super 7’s and Let It Ride® on the main gaming floor.

You must be 21 or older on the Casino Floor to gamble at Seneca Allegany Resort & Casino and be able to show a valid Government-issued photo ID.

DINING FAQs

Our helpful staff at Thunder Mountain Buffet will work hard to seat you as quickly as possible.

Please arrive 15 minutes prior to reservation time.

ENTERTAINMENT FAQs

Get your tickets at The Logo Shop, ticketmaster.com and all Ticketmaster locations. Charge by phone at 1-800-745-3000.

Coolers, outside food or drink, blankets and lawn chairs are not permitted at our outdoor shows. Reserved seating is all ground level. General Admission bleacher seating is available on a first come, first serve basis. Gates will open approximately 1.5 hours before the start of the show. Guests under 18 years old must be accompanied by an adult. No rain date, outdoor events are rain or shine. If canceled, refunds can be obtained at point of purchase. Outdoor concessions available include food, beer & wine.