Here at Seneca Casinos we believe that gambling is an adult recreational activity that should be fun and entertaining. Most folks enjoy gambling in a healthy and responsible manner, but a small percentage of our customers may encounter problems as a result of their gambling. This is business that we do not want. For those of our customers who suspect that they may have such problems, we at Seneca Casinos strongly urge you to take advantage of the resources and programs that are available to you. Those resources include:
Voluntary Self-Exclusion: For some people at some point in their lives and for a variety of reasons it may be wise to “take a break” from casino gaming. If you or a loved one is interested in doing so, Voluntary Exclusion is available at Seneca Casinos. A person who requests a Voluntary Exclusion may not enter the premises of any Seneca Gaming Corporation Casino and will not be eligible to receive any promotional offers or comps while their Voluntary Exclusion is active. Persons who wish to seek further information or request a Voluntary Exclusion while on premises at any Seneca Gaming Corporation Casinos may do so by inquiring with Security personnel who will direct them to an Inspector of the Seneca Gaming Authority. The term of a Voluntary Exclusion is considered indefinite, but after a period of one (1) year, a written request to initiate the process for reinstatement can be submitted to the Chief Inspector of the Seneca Gaming Authority. For more information on the Voluntary Exclusion process, please contact the Seneca Gaming Authority by phone at (716) 299-1246, or by mail at 345 Third Street – Suite 404, Niagara Falls, New York 14303. If a person who has been voluntarily excluded enters the premises while under exclusion, he/she is subject to arrest for trespassing and any winnings will be forfeited.
Suspension of Credit Privileges: Any of our credit customers may suspend their credit accounts at any time. This may be done by contacting the Seneca Gaming Authority in the manner listed above with respect to voluntary exclusion from Seneca Casinos.
Help for Problem Gaming: The New York Council on Problem Gambling is a non-profit independent corporation dedicated to increasing public awareness about problem and compulsive gambling, and advocating for support services and treatment for people adversely affected by gambling. Seneca Casinos encourages any of its patrons who think they may have a problem with gambling to seek information and assistance by calling the Council toll free at 1-877-8-HOPENY.
Questions about Our Responsible Gaming Program: Should you have any questions, comments or concerns about our Responsible Gaming Program, we invite you to contact our Compliance Dept. at (716) 501-2399 or email LAnderson@SenecaCasinos.com.