The health and safety of our team members, guests, and their families continues to be our highest priority. During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment. These planned measures and protocols to mitigate the risk of COVID-19 virus exposure to our team members and guests meet or exceed applicable guidance from the Centers for Disease Control and Prevention (CDC), the New York State Department of Health and local health authorities.
Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols.
Building upon initiatives implemented prior to our closure, physical distancing will be implemented throughout all aspects of our operations, ranging from the gaming activities offered to the actions and interactions of employees in both front-of-house, and back-of-house areas.
We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk. Efforts will include the use of thermal imaging devices to screen guests and employees for fever, as well as ongoing monitoring of local health conditions, including reported active cases and potential outbreaks.
Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE, physical distancing, and personal hygiene. To reinforce protocols, all team members will receive training on COVID-19 safety and sanitation protocols.
Seneca Resorts & Casinos have implemented additional entry restrictions for guests who have recently traveled into New York State from states that are on New York’s COVID-19 travel advisory list, i.e. Restricted States.
Upon arrival, you will be required to present valid identification at the entry point to confirm your state of residence. If your state of residence is a Restricted State,* you may be prohibited from entering the Casino/Resort if you are not in compliance with the requirements of the NYS travel advisory. Additionally, please take notice that you may also be denied entry if you are experiencing fever, cough, shortness of breath, or other known symptoms of COVID-19. To make a hotel reservation, you will be asked to confirm your state of residence. If you reside in one of the Restricted States* and are unable to comply with our requirements for arriving from those states, the reservation will not be completed.
The parking garage and valet are now open. Hotel Front Desk doors are now open. Hotel Parking Ramp Entrance is now open. Casino Floor Elevators (buffet side) are now open. Bus Lobby Doors are now open. Our parking ramp and East lot are open for all patrons for parking as well.
EVERY guest and team member must proceed through the Wellness Checkpoint (temperature screening). Anyone exhibiting symptoms associated with COVID-19 will be denied entry that day. Anyone registering 100.4 or above temperature will pass through a secondary screening. If the 2nd screening registers a temperature of 100.4 or above, guest and/or team member will be denied entry that day. All temperature screenings will be done with a safe social distance through thermal imaging screeners.
Face masks will be mandatory for both guests and team members and must be worn at all times while on property. No mask, no entry. If you don’t have a face mask one may be provided for you.
EVERY guest and team member must use hand sanitizer before entering.
We are operating at reduced capacity in order to maintain social distancing at this time. Guests may be asked to come back at a later time.
NO SMOKING is allowed anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.
Slot machines are open with social distancing between them.
Limited table games are open. These limited table games have some enhanced health and safety protocols in place.
The Sports Lounge will be open for kiosks only; no counter service will be available.
No alcohol will be served on the casino floor at this time.
Resort hours of operation have returned to 24-hours daily.
Valet parking is available at this time. Drop-off available only at Hotel Front Entrance.
Surface parking lot and Parking Garage are open at this time.
Guest entrances will be the through the parking garage, and hotel front entrance/valet. Casino Floor Elevators (buffet side) are now open. Bus Lobby Doors are now open. Our parking ramp and East lot are open for all patrons for parking as well.
NO SMOKING anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.
Most restaurants will remain closed except for:
The Logo Shop is now open
Patria, Thunder Mountain Buffet, The Advantage Lounge and The Fire Lounge will remain closed at this time.
Seneca Allegany Resort & Casino Spa & Salon is open for retail and product sales only. No services available at this time.